Policies and Terms

1. General Policies

1.1 Eligibility: All clients must complete a health history form and liability waiver before starting services. Clients with medical conditions may be required to provide a doctor’s clearance.
1.2 Code of Conduct: Clients are expected to arrive on time and communicate respectfully with the trainer.
1.3 Confidentiality: All personal information will be kept strictly confidential.

2. Scheduling and Attendance

2.1 Scheduling: Sessions must be scheduled at least 24 hours in advance through the FitFuelFlow app or booking link.
2.2 Rescheduling: Clients may reschedule a session with at least 24 hours’ notice. Late reschedules will incur a $25 fee or result in forfeiture of the session.
2.3 No-Shows: Missed sessions without prior notice will be charged in full.

3. Payment and Refunds

3.1 Payment Terms: Payment for packages must be made in full before the first session. Payment plans may be available for larger packages.
3.2 Refunds: Packages are non-refundable. Exceptions may be made for extenuating circumstances at the trainer’s discretion.
3.3 Late Payments: Late payments will incur a 5% fee for every 7 days overdue.

4. Cancellation and Expiration

4.1 Client Cancellations: Sessions canceled with less than 24 hours’ notice will be forfeited.
4.2 Trainer Cancellations: Clients will receive a make-up session or credit if the trainer cancels.
4.3 Package Expiration:

• 4-Session Package: Expires in 1 month.
• 8-Session Package: Expires in 2 months.
• 12-Session Package: Expires in 3 months.
  Unused sessions will not roll over unless agreed upon in advance.

5. Progress Tracking

Monthly check-ins will be conducted to assess progress and adjust plans as needed. These are included in your package.

6. Client Feedback and Communication

Your feedback is always welcome to improve your experience. Reach out via the FitFuelFlow app, text, or email during business hours.

 7. Emergency and Leave Policy

Clients may pause their package for up to 30 days for emergencies (e.g., illness, travel) with written notice.

 8. Legal Disclaimer

Results are not guaranteed and depend on individual effort and adherence to the program. FitFuelFlow does not provide medical nutrition therapy.

 9. Injury and Liability Waiver

By signing this agreement, you acknowledge the risks involved in fitness training and nutritional coaching, including physical injuries and health complications. FitFuelFlow is not liable for injuries unless caused by negligence. You agree to disclose any injuries or health conditions and understand participation is at your own risk.

I, the undersigned client, voluntarily agree to participate in fitness training and/or nutritional coaching provided by FitFuelFlow. I understand and acknowledge that:

1. Assumption of Risk:
• Participating in physical fitness activities carries inherent risks, including but not limited to injuries such as muscle strains, sprains, fractures, cardiovascular issues, and other health complications.
• I assume full responsibility for any injuries or health conditions that may result from my participation in training sessions, workouts, or activities recommended by FitFuelFlow.
2. Medical Clearance:
• I certify that I have consulted with my physician and am medically cleared to participate in fitness and nutritional activities. If I have any medical conditions, injuries, or limitations, I agree to disclose them to my trainer prior to participation.
3. Liability Release:
• I release and discharge FitFuelFlow, its owner, employees, contractors, and agents from all claims or liabilities for injuries or damages arising out of or connected to my participation, except in cases of proven negligence.
4. No Guarantees:
• I understand that results depend on my own effort, adherence to the program, and individual factors, and that FitFuelFlow does not guarantee specific outcomes.
5. Equipment Use:
• If using my own equipment or third-party facilities (e.g., gyms, parks), I acknowledge that FitFuelFlow is not responsible for the maintenance, safety, or condition of such equipment or facilities.
6. Emergency Situations:
• In the event of an injury or health issue during training, I authorize my trainer to seek emergency medical treatment on my behalf. I agree to assume all financial responsibility for any such treatment.